Privacy Policy
Cold-Fried Studios
Website: www.coldfried.co.za
Last updated: 29th September 2026
1. Introduction
Cold-Fried Studios (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you use the contact form on www.coldfried.co.za (the “Website”).
This Policy is provided in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa. By submitting an inquiry through our contact form, you consent to the processing of your personal information as described in this Policy.
2. Information We Collect
When you complete the contact form on our Website for product or service inquiries, we may collect the following information:
– Your name
– Your email address
– Your telephone number (if provided)
– Your company or organisation name (if provided)
– The content of your inquiry, including details of your product or service requirements
We do not collect any information beyond what you voluntarily provide through the contact form.
3. How We Use Your Information
The personal information you provide is collected and processed for the following purposes:
– To respond to your inquiry and contact you regarding your product or service requirements
– To keep a record of your requirements for the purpose of managing and fulfilling your inquiry
– To maintain internal records of communications relating to your inquiry
We will not use your information for marketing purposes, newsletters, or any purpose unrelated to your inquiry, unless you have expressly consented to such use.
4. Legal Basis for Processing
We process your personal information on the basis of:
– Your consent, provided when you voluntarily submit the contact form
– Our legitimate interest in responding to and managing inquiries regarding our products and services
5. Sharing and Disclosure of Information
Your personal information will **not** be sold, rented, forwarded, or shared with any third party that is not involved in dealing with your inquiry.
Information may only be disclosed to:
– Individuals within Cold-Fried Studios who are involved in handling your inquiry
– Third parties directly involved in responding to or fulfilling your inquiry (where applicable), and only to the extent necessary for that purpose
– Authorities, where we are legally required to do so by law
6. Retention of Information
We will retain your personal information for as long as is necessary to fulfil the purposes described in this Policy — namely, to contact you regarding your inquiry and to keep a record of your requirements. When your information is no longer needed for these purposes, we will securely delete or destroy it in accordance with applicable law.
7. Security of Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights
In terms of POPIA, you have the right to:
– Request access to the personal information we hold about you
– Request correction or updating of your personal information
– Request deletion of your personal information, subject to any legal retention obligations
– Object to the processing of your personal information
– Withdraw your consent at any time, where processing is based on consent
– Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us using the details below.
9. Cookies and Analytics
This Website uses Google Analytics (integrated via Google Site Kit) to understand how visitors use the Website. Google Analytics may place cookies on your device and transmit information collected — including truncated IP addresses — to Google servers located outside South Africa. We rely on Google’s contractual safeguards to ensure such transfers comply with POPIA’s cross-border data transfer requirements.
This Website also uses Burst Statistics for anonymous visitor analytics. This tool does not use cookies by default. It distinguishes visitors using non-persistent browser and device signals, does not store personally identifiable information, and does not perform cross-site tracking or share data with third parties.
If you wish to restrict or block the storage of cookies, you can manage this through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Website.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Website after changes are posted constitutes acceptance of the updated Policy.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Cold-Fried Studios
Email: info@coldfried.co.za
Website: www.coldfried.co.za
Information Regulator (South Africa)
For complaints regarding the protection of personal information, you may contact the Information Regulator:
Website: www.inforegulator.org.za